FuelNOW Insights

FuelNOW Force to the Rescue!

­ Hey! My name is Savannah Marino. I’m an MBA grad from Western Governors University, trivia buff extraordinaire, and FuelNOW’s very first customer support superhero. But of course, if you’re here on the blogs you probably know that already. My … Read More

Digital Discovery and Adoption: Tips and Tricks for 3PL Drivers and Carriers

“It is not the strongest of the species that survives, nor the most intelligent that survives.  It is the one that is the most adaptable to change” – Charles Darwin, English Naturalist and Geologist.   Adapting to change is hard, … Read More

Shaping the Future Me: How My FuelNOW Internship is Paving My Career Path

Hi! I should start by introducing myself. My name is Abby Fraher and I will be a junior at Auburn University this Fall. I am FuelNOW’s first marketing intern… well, first intern ever, and I have joined the FuelNOW team for … Read More

Leading Support: Creating a Customer-Centric Culture

In today’s competitive world, I absolutely believe that customer support can make or break a company. It’s critical to build trust with customers in order to develop a strong working relationship and promote loyalty. Without this, a company cannot succeed. … Read More

Beyond Onboarding: Creating a Unique Customer Experience

As a FuelNOW Onboarding Specialist, I love that I get to shape the beginning of our customers’ FuelNOW journeys. Just like the chef who creates an amazing first course experience for a culinary masterpiece, my intention is to whet the … Read More

How Software Delivery and Making Coffee May Have More In Common Than You Think

First, let me say that I do not have a “normal” coffee maker. Without going onto a lot of discussion of the machine – which I would gladly do, but that’s another blog topic – I can say that it … Read More

Product and Knowledge Trainer: What It Means to Be Me

Being the Product and Knowledge Trainer for FuelNOW is really exciting for me. I have been provided a platform to bring my passion for teaching others to a broad audience. Teaching others has always motivated me, and I cannot wait … Read More

Technology in Our Space: Untangling Complexity

There isn’t a day that goes by where FuelNOW’s vision and mission doesn’t journey through my mind, and sometimes more particularly how the technologies we’re bringing into the hands of the industry are meant to make people pause, think and … Read More

Virtual Face-to-Face: Tips For Successful Engagement

Did you know that based Facebook’s latest stats from February 2017 that over 400 million people are making audio and video calls each month? The trend continues to go up on video calls and engagement – here are some of my top tips for video-callers! … Read More

The FuelNOW Culture: What It Means to be Autonomously Awesome

Ever think … what is up with those FuelNOW people? Why do they have a certain pep in their step? Here is one of many clues! … Read More

Customer Success – What Does that Mean?

As the newest FuelNOWer, tasked with Customer Success, I thought I would write about what that means to me. My name is Barbara Willborn and I am the Customer Success Manager here at FuelNOW. Customer Success is vital to a … Read More