The Customer Success Manager role is a key part of the customer health and value directorate, stewarding customer-centricity. This role is charged with playing a pivotal responsibility to managing multiple customer’s experiences, with the goal of utilizing high health and satisfaction benchmarks as guides for success. In extension to this, they will be the customer’s value advocate and champion.
The Customer Support Specialist role is a highly-valued role because of the impact you’ll have on our brand and goals for stellar customer experience satisfaction. In fact, we feel this role is a “career defining” one because it offers the platform to soar! The ideal candidate will quickly establish the foundations for a customer support role that delivers experience rivaled as the one to be in SaaS.
The Integrations Specialist will work to build, define and implement integrations, and best practices, that help provide our customers and partners with a seamless and easy integration experience. In this role you will not only manage and build integrations, but you will also design and implement scalable features to support growth. The ideal Integrations Specialist is one that is a major catalyst…
The Onboarding Specialist for FuelNOW is the one who begins the journey for our customers product adoption! The ideal individual is one that uniquely knows when to be their natural, high-energy self, yet can also channel their easy-going side when it makes sense. They are self-motivated and driven by getting a solution up and ready.